These Terms of Service (the “Terms”) govern your access to and use of Skanley (the “App”), a Shopify application operated by DOUBLE H TECH (“DOUBLE H TECH,” “we,” “us,” or “our”).
By installing, accessing, or using the App, you agree to these Terms. If you do not agree to these Terms, do not install or use the App.
These Terms apply to merchants, staff users, collaborators, contractors, and other authorized users who access or use the App on behalf of a Shopify store or business.
1. The App
Skanley helps Shopify merchants with operational workflows such as barcode lookup, barcode conflict resolution, pack verification, procurement, supplier management, purchase orders, receiving, inventory review, and inventory synchronization.
The App works with Shopify and may read, process, or update Shopify store information depending on the features you use and the permissions you grant.
2. Eligibility and authority
You may use the App only if you are legally able to enter into a binding agreement and have authority to install, access, or use the App on behalf of the Shopify store or business you represent.
If you install or use the App on behalf of a business, you represent that you have authority to bind that business to these Terms.
You are responsible for ensuring that all staff users, collaborators, contractors, or other users who access the App through your store comply with these Terms.
3. Key definitions
In these Terms:
- “Merchant Data” means information that we access, process, store, or receive in connection with your Shopify store or your use of the App, including Shopify store information, product information, variant information, barcode information, inventory information, location information, order information, fulfillment information, staff/session information, supplier information, purchase order information, receiving information, product cost information, customer-related order information, support communications, and technical or diagnostic information.
- “Shopify” means Shopify Inc. and its related services, APIs, platform features, billing systems, documentation, policies, and app platform.
- “You” and “your” mean the merchant, business, store owner, or authorized user installing, accessing, or using the App.
4. Shopify account and third-party services
The App is designed to operate with Shopify. Your use of Shopify, Shopify Admin, Shopify APIs, Shopify Billing, Shopify authentication, Shopify orders, Shopify fulfillment, Shopify inventory, and other Shopify services is governed by Shopify’s own terms, policies, and documentation.
The App may also rely on third-party service providers for hosting, database storage, monitoring, diagnostics, security, and related operational services. These providers are described in our Privacy Policy where relevant.
We are not responsible for Shopify, third-party services, internet providers, hosting providers, database providers, browser vendors, hardware, scanners, shipping services, or other systems that we do not control.
The availability and functionality of the App may be affected by Shopify API changes, Shopify permission changes, Shopify platform policies, Shopify Billing rules, API limits, webhooks, third-party service changes, outages, delays, merchant configuration, or other dependencies outside our control.
5. App permissions and Merchant Data
To provide the App, we may request Shopify permissions related to products, variants, barcodes, inventory, orders, fulfillment, locations, staff sessions, and other data needed for the App’s features.
You authorize us to access, process, store, copy, transmit, display, use, and otherwise handle Merchant Data as reasonably necessary to provide, maintain, secure, troubleshoot, improve, and support the App, as described in these Terms and our Privacy Policy.
Merchant Data remains your data. We do not claim ownership of your Shopify store data, product data, order data, fulfillment data, inventory data, supplier data, purchase order data, product cost data, or customer-related information processed through the App.
You are responsible for ensuring that you have the necessary rights, permissions, notices, consents, and legal basis to provide information to the App, including product information, order information, customer-related order information, staff information, supplier information, purchase order information, cost information, inventory information, and location information.
6. Privacy
Our handling of information is described in our Privacy Policy. By using the App, you acknowledge that information may be accessed, processed, stored, and shared as described in the Privacy Policy.
If there is a conflict between these Terms and the Privacy Policy about how we handle personal information, the Privacy Policy controls for that issue.
7. No unnecessary sensitive data
The App is intended for ordinary Shopify merchant operations. You must not submit or store information in the App that is not needed for the App’s features, including full payment card numbers, government identification numbers, health information, highly sensitive personal information, or special-category personal information, unless you are solely responsible for ensuring that such use is lawful, appropriate, and supported by your own compliance obligations.
The App does not need customer payment card information and is not intended to store full payment card details.
8. Your responsibilities
You are responsible for:
- maintaining your Shopify account, Shopify store, devices, scanners, network access, and related systems;
- controlling which users can access your Shopify store and the App;
- assigning appropriate permissions to staff users and collaborators;
- reviewing App outputs before relying on them for business decisions;
- verifying barcode matches, inventory adjustments, receiving counts, purchase orders, pack verification results, and fulfillment-related records before acting on them;
- complying with laws and regulations that apply to your business, products, suppliers, customers, employees, orders, shipments, taxes, accounting, and inventory operations;
- maintaining your own business records, backups, audit records, and operational controls; and
- promptly notifying us if you suspect unauthorized access, data issues, security issues, incorrect records, or App errors.
The App supports merchant workflows, but it does not replace your responsibility to review and manage your own operations.
9. Inventory, procurement, fulfillment, and operational decisions
The App may help you scan barcodes, identify products, review barcode conflicts, create and manage purchase orders, receive items, update inventory quantities, and verify items for packing or fulfillment.
You are responsible for reviewing and confirming all operational actions before relying on them or syncing them to Shopify. This includes inventory changes, received counts, product selections, barcode matches, purchase order details, supplier records, cost information, pack verification results, and fulfillment-related records.
Inventory sync, product lookup, order lookup, fulfillment lookup, barcode matching, cost autofill, and related workflows may be affected by Shopify API limits, permission issues, webhook delays, concurrent changes in Shopify, user input, duplicate barcodes, stale data, third-party service issues, or configuration problems.
We do not guarantee that barcode matches, inventory quantities, purchase order records, product costs, supplier records, order records, fulfillment information, or other operational data will always be accurate, complete, current, or free from error.
You remain responsible for any business impact arising from your use of the App, including inventory discrepancies, fulfillment errors, procurement errors, supplier issues, shipping issues, accounting issues, tax issues, lost sales, customer complaints, or operational delays.
10. Product cost and business information
The App may display or autofill product cost, unit cost, supplier cost, purchase order cost, total cost, and related procurement information where available and authorized.
Cost information is provided to support merchant convenience and workflow efficiency. You are responsible for verifying cost information before using it for purchasing, pricing, accounting, tax, valuation, reporting, or other business decisions.
The App is not an accounting, tax, financial advisory, legal advisory, procurement advisory, logistics advisory, compliance advisory, product safety, or inventory valuation service.
11. Acceptable use
You must not:
- use the App for unlawful, harmful, deceptive, abusive, or fraudulent purposes;
- interfere with or disrupt the App, its infrastructure, or other users;
- attempt to gain unauthorized access to the App, other merchants’ data, or our systems;
- bypass, disable, or interfere with security, authentication, authorization, rate-limit, or access-control mechanisms;
- reverse engineer, decompile, copy, modify, or create derivative works of the App except to the extent permitted by law;
- use the App to transmit malware, malicious code, or harmful content;
- use the App in a way that violates Shopify’s terms, policies, or platform requirements;
- submit information that you do not have the right to provide; or
- use the App to process information that is subject to special legal requirements unless you are responsible for ensuring that such use is lawful and appropriate.
12. Fees, billing, trials, cancellation, and taxes
If the App is offered on a paid basis, fees, billing cycles, trials, usage charges, plan limits, renewals, downgrades, upgrades, and cancellations may be handled through Shopify Billing or another billing method we make available.
You agree to pay all applicable fees and taxes associated with your selected plan or use of the App.
Uninstalling the App may cancel future billing through Shopify Billing, subject to Shopify’s billing and cancellation rules. Current-period fees, previously incurred fees, usage charges, and other amounts may remain non-refundable and payable unless otherwise stated in the App, required by Shopify’s applicable billing rules, or required by law.
Unless otherwise stated in the App, in Shopify Billing, or in a separate written agreement, fees are non-refundable except where required by law or required by Shopify’s applicable billing rules.
We may change pricing, plans, included features, limits, or billing terms from time to time. If required, changes will apply after notice, at renewal, or as otherwise permitted by Shopify Billing or applicable law.
13. Beta features and feature changes
We may offer early-access features, beta features, experimental features, or preview functionality.
Beta or preview features may be incomplete, unstable, changed, limited, suspended, or discontinued at any time. They may contain errors and should not be used as the sole basis for critical business decisions without your own verification.
We may add, modify, suspend, or discontinue features of the App from time to time. We will try to avoid unnecessary disruption, but we do not guarantee that every feature will remain available permanently.
14. Support and maintenance
We may provide support through the contact methods we make available. Support availability, response times, and resolution times are not guaranteed unless we agree otherwise in writing.
Support does not include, unless we separately agree, fixing merchant Shopify configuration, third-party integrations, hardware or scanner issues, device issues, network issues, data cleanup, accounting review, tax review, supplier dispute resolution, or custom development.
We may perform maintenance, updates, security changes, bug fixes, infrastructure changes, or other operational work that may temporarily affect the App.
You acknowledge that software, Shopify, hosting services, databases, internet connections, browsers, devices, scanners, and third-party services may experience bugs, delays, outages, errors, or changes.
15. Availability
We use commercially reasonable efforts to operate and maintain the App. However, we do not guarantee that the App will be uninterrupted, error-free, secure, timely, or available at all times.
The App may be unavailable or impaired because of maintenance, updates, security issues, third-party service issues, Shopify issues, hosting issues, database issues, internet outages, user configuration, force majeure events, or other factors.
16. Security
We use commercially reasonable administrative, technical, and organizational measures designed to protect the App and Merchant Data. However, no method of transmission or storage is completely secure.
You are responsible for protecting your Shopify account, user credentials, staff permissions, devices, browsers, scanners, networks, and local operating environment.
You must promptly notify us if you become aware of unauthorized access, compromised credentials, security vulnerabilities, or misuse involving the App. Security reports may be sent to the contact email listed at the end of these Terms.
17. Data retention after uninstall
When you uninstall the App, we stop accessing your store’s data through Shopify. After uninstall, Shopify may send us a shop data deletion request, such as a shop/redact privacy webhook. We generally delete or de-identify app-related Merchant Data within 30 days after receiving a valid Shopify shop data deletion request, unless retention is reasonably needed for legal obligations, security, backup recovery, dispute resolution, fraud prevention, support history, or ordinary business records, as described in our Privacy Policy.
Access tokens and session credentials may be removed or invalidated earlier as part of uninstall handling.
Uninstalling the App may limit or prevent your ability to access App records, workflow history, purchase orders, supplier records, receiving records, or other information stored in the App.
Before uninstalling, you are responsible for exporting or preserving any records that you need for your business, accounting, tax, audit, operational, or legal purposes, to the extent export functionality is available or reasonably provided.
18. Intellectual property
The App, including its software, design, layout, workflows, features, documentation, names, branding, logos, code, architecture, and related materials, is owned by us or our licensors and is protected by intellectual property and other laws.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the App for your internal business operations through your Shopify store.
These Terms do not transfer ownership of the App or any intellectual property rights to you.
19. Feedback
If you provide feedback, suggestions, feature requests, bug reports, ideas, or other comments about the App, you grant us permission to use them without restriction or compensation to you. We may use feedback to improve, modify, develop, market, or operate the App.
20. Confidentiality
In using the App or receiving support, either party may have access to non-public business, technical, operational, or security information of the other party.
Each party agrees to use reasonable care to protect the other party’s confidential information and to use it only for purposes related to the App, these Terms, support, security, legal compliance, or the business relationship between the parties.
Confidential information does not include information that is publicly available, already known without restriction, independently developed without use of confidential information, or lawfully received from another source without confidentiality obligations.
21. Third-party links and integrations
The App may link to, interact with, or depend on Shopify or other third-party services. We do not control and are not responsible for third-party websites, services, products, documentation, policies, actions, omissions, outages, data handling, or security practices.
Your use of third-party services is governed by their own terms and policies.
22. Disclaimers
To the maximum extent permitted by law, the App is provided on an “as is” and “as available” basis.
We disclaim all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, accuracy, reliability, availability, and error-free performance.
We do not guarantee specific business results, inventory outcomes, procurement outcomes, fulfillment outcomes, cost savings, revenue, profit, compliance results, accounting results, tax results, or operational improvements from using the App.
Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
23. Limitation of liability
To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages; loss of profits; loss of revenue; loss of business; loss of goodwill; loss of data; loss of use; inventory losses; procurement losses; fulfillment losses; shipping losses; customer claims; business interruption; or costs of substitute services, even if we have been advised of the possibility of those damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the App or these Terms will not exceed the greater of:
- the amount you paid to us for the App during the twelve months before the event giving rise to the claim; or
- CAD $100.
The limitations above apply to all claims, whether based on contract, tort, negligence, strict liability, statute, or any other legal theory.
Nothing in these Terms limits liability that cannot be limited under applicable law.
24. Indemnity
To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless DOUBLE H TECH and its personnel, contractors, service providers, and representatives from and against claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:
- your use or misuse of the App;
- your Shopify store, products, suppliers, customers, orders, shipments, fulfillment, inventory, procurement, accounting, tax, or business operations;
- data, content, or information you provide to or process through the App;
- your violation of these Terms, applicable law, Shopify requirements, or third-party rights;
- unauthorized access caused by your users, credentials, devices, systems, configurations, or permissions; or
- decisions or actions you take based on App outputs.
25. Suspension and termination
We may suspend or terminate your access to the App if:
- you violate these Terms;
- your use creates security, legal, operational, or platform risk;
- Shopify requires or causes suspension or removal;
- required fees are not paid;
- the App is discontinued; or
- suspension or termination is reasonably needed to protect the App, merchants, Shopify, service providers, or our rights.
You may stop using the App at any time by uninstalling it from your Shopify store.
Sections that by their nature should survive termination will survive, including sections about merchant responsibilities, fees owed, privacy, data retention, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.
26. Changes to these Terms and notices
We may update these Terms from time to time. When we do, we will revise the “Last updated” date above.
If changes are material, we may provide notice through the App, Shopify, email associated with your Shopify store or App account, website posting, or another reasonable method. Notices are effective when sent, posted, or made available, unless the notice says otherwise or applicable law requires a different approach.
Continued use of the App after updated Terms take effect means you accept the updated Terms.
If you do not agree to updated Terms, you must stop using and uninstall the App.
27. Governing law and disputes
These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles.
Subject to any mandatory laws that apply, the courts located in British Columbia, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the App.
28. Export, sanctions, and legal compliance
You are responsible for complying with all laws and regulations that apply to your use of the App, including laws related to privacy, data protection, consumer protection, employment, tax, accounting, trade, export controls, sanctions, product safety, shipping, and business operations.
You must not use the App in a way that violates applicable export control or sanctions laws.
29. Assignment
You may not assign or transfer these Terms or your rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or transfer of the App or related business.
30. Miscellaneous
These Terms, together with the Privacy Policy and any additional terms presented in the App or Shopify Billing, form the entire agreement between you and us regarding the App.
If any part of these Terms is found unenforceable, the remaining parts will remain in effect.
Our failure to enforce any part of these Terms does not waive our right to enforce it later.
Headings are for convenience only and do not affect interpretation.
31. Contact
If you have questions about these Terms, the App, or security reports, contact:
DOUBLE H TECH
Email: doublehtech.ca@gmail.com